The Electronic Government Agency (Public Organization) or EGA is the key organization with responsibilities of promoting and supporting the development of e-Government services. Established in 2011, EGA is under supervision of the Ministry of Information and Communication Technology. In the beginning, significant projects were transferred from the National Science and Technology Development Agency to EGA. In 2012, EGA continued to run those projects and initiated various projects to support e-Government development progress. Significant milestones in the fiscal year 2011-2012 are as follows: 1. Government Information Network (GIN): The concept is to eliminate redundancy in the public sector by encouraging government organizations to use the central network in order to move towards the Government Intranet system. So far, 1,199 government agencies across the board from ministry, department, provincial and local levels have already been connected to the central network. This Government secure Intranet can support secure information exchange for all government agencies. Common services provided by different government agencies were integrated and offered on GIN. At present, eight systems are running on GIN, including GFMIS, CABNET of the Secretariat of the Cabinet, National Single Window by the Customs Department and GSMS of the Office of Public Sector Development Commission. Government Web Conference system was deployed to increase convenience and efficiency of teleconference on GIN. The system was installed at the Southern Border Provinces Administration Centre in every district in the three southern border provinces and border patrol police. 2. Government Cloud Services: the main objective of this project is to eliminate budget redundancy while increasing return on investment and optimizing the shared IT resources. Launched since 1 May 2012, the system currently serves 33 government organizations (as of 30 September 2012) covering 58 systems, such as rice mortgage information tracking and integration, women development fund management, and strategic water resource management plan. 3. MailGoThai – electronic mail system for communications in the public sector: aiming at encouraging government officials and employees to use e-mail on the secure system based in Thailand. The project also enhances IT infrastructure and increase security of information. At present, 360 domains are running on MailGoThai system, including 183,586 e-mail accounts. Some government organizations running on this e-mail system are the Office of Public Sector Development Commission (, the Office of the Permanent Secretary of the Ministry of Public Health (, Courts of Justice (, and the Election Commission of Thailand (, for example. 4. Government Monitoring System: being responsible for monitoring the IT security for e-Government. Continuous monitoring will enable government organizations to have immediate report and warning in case of irregularities and network attack. At present 13 systems are running the monitoring systems. 5. Government e-Portal: being a central system for easy access to information and e-services provided by the government in the single sign-on system. At present 25 systems are linked to the portal, including bankruptcy information verification by the Department of Legal Execution, legal information query by the Office of the Attorney General, and the tax inquiry system by the Revenue Department. 6. e-Saraban – the government information exchange system: 27 government organizations have already been linked with the e-Saraban system, including the Office of Permanent Secretary of all ministries, various organizations under the Ministry of Information and Communications Technology. The system is the role model for information integration among government units. 7. Architecture and Standards: the government website standards have already been completed after a public hearing. The standards will set the framework for system deployment. Such information has been distributed to all government organizations. 8. Government Nervous System (GNS): this provides the government with an efficient tool to monitor the development and progress of the national e-Government system. At present, seven areas of information are integrated into GNS, namely e-Government Ranking, e-Services, Internet connection, Back Office utilization, Government Information Network (GIN), MailGoThai e-mail system, and e-Saraban for integrated information. 9. ICT Training: With an aim to promote understanding on e-Government to government officials, promote vision and skills related to IT management to high-ranked IT managers. Since the launch of the project 1,666 government officials have already attended the trainings. 10. Public-Private Partnership to promote e-Government system: aiming at building close cooperation between the public and private sectors as well as general public in driving forward the implementation of e-Government. The project also promotes cooperation between public and private sectors via Government Cloud, Back Office Standard, government’s human resources development and information disclosure. A number of Memorandum of Understandings were signed, including the MOU in GIN between EGA and the Ministry of Culture, MOU on Government Cloud Service between EGA and Provincial Waterworks Authority and MOU on Back Office Standard between the EGA and the Legal Political Science Association of Thailand. 11. The Smart Citizen Info: this project creates a mechanism for information integration of government units that use the 13-digit ID number system to provide services to the general public. This allows anyone to use own ID card in verifying and checking information on personal information or other benefits given by the public sector, such as benefits in healthcare, education, agriculture, transport and labor. EGA currently operates a pilot project in cooperation with the Smart Province system in Nakhon Nayok Province. Under this project, the locals can check all the benefits and information through the Smart Box, and EGA plans to expand the service to enable users to use Free Wi Fi also through Smart box. In addition to the mission stated above, EGA has organized various activities and trainings in and outside its organization. The agency’s experts participated in various events by delivering speech and lecture on topics related to e-Government development. The EGA also signed MOU for cooperation and support for various meetings, which boosts the organization reputation in e-Government development. EGA is also actively involved in many committees related to e-Government service development and plan.